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Wong, Yi Ling – Journal of Access Services, 2009
This paper takes a theoretical and practical approach in defining the "problem" of homelessness in libraries. The author examines three fundamental problems on homelessness. The three fundamental questions are: (a) Who are the homeless? (b) Why are they homeless? (c) What are their information needs in libraries? These questions are important in…
Descriptors: User Needs (Information), Homeless People, Public Libraries, Social Responsibility
Booth, Char – Public Services Quarterly, 2009
This will be my first time authoring this column, and I'm delighted to have the opportunity it presents to explore the intersection of library technology and public services. As the recent title of the 2008 Internet Librarian conference indicates, "Beyond Library 2.0: User-Focused Tools and Technologies," the tide of what for several years has…
Descriptors: Public Service, Library Services, Best Practices, Library Automation