A project to examine the implications of technological change at Northern Telecom consisted of two major components: a technological survey and case study research. A questionnaire that contained more than 90 questions on technological change was distributed through local union technology committee meetings in Brampton, London, Belleville, and Kingston, Canada. Case studies were conducted at the company's plants and offices in the same cities and relied on interviews, documentation, and direct observation of operations. Among the findings were that: (1) job reduction is a profitable activity; (2) more work is expected from fewer workers; (3) new disciplines must be developed that encompass the total process of product design, manufacturing, materials sourcing, scheduling, and customer service; (4) integrated systems eliminate both indirect and direct jobs; and (5) the company's labor force is shifting from workers engaged in production to those engaged in information-based activities, from those who provide direct to those who provide indirect labor, and from bargaining unit to nonbargaining unit jobs. The document includes numerous quotations from workers affected by the changing technology. It is illustrated with line drawings and photographs. (CML)