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Cornesky, Robert A.; McCool, Samuel A. – 1994
This book describes the steps and tools of Total Quality Management (TQM) and their use in the academic units of colleges and universities for Total Quality Improvement (TQI), illustrated by a case study from the School of Arts & Sciences at a state university. Section 1 explains how to: (1) identify problems contributing to non-value-added…
Descriptors: Case Studies, College Administration, Colleges, Diagrams
