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ERIC Number: EJ898577
Record Type: Journal
Publication Date: 2010
Pages: 9
Abstractor: As Provided
ISSN: ISSN-1536-7967
Matrix Management in Practice in Access Services at the NCSU Libraries
Harris, Colleen S.
Journal of Access Services, v7 n4 p203-211 2010
The former Associate Head of Access and Delivery Services of the North Carolina State University Libraries reports on successful use of matrix management techniques for the Circulation and Reserves unit of the department. Despite their having fallen out of favor in much of the management literature, matrix management principles are useful for managing large access services departments involving a large staff and multiple supervisors on differing shifts. In implementing a matrix structure, the greatest challenges proved to be communication and transparency. (Contains 1 figure.)
Routledge. Available from: Taylor & Francis, Ltd. 325 Chestnut Street Suite 800, Philadelphia, PA 19106. Tel: 800-354-1420; Fax: 215-625-2940; Web site:
Publication Type: Journal Articles; Reports - Descriptive
Education Level: Higher Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: North Carolina
Grant or Contract Numbers: N/A