Describes the development of a computerized library instruction program using presentation software at Texas A&M University. Application to end-user training on the OPAC (online public access catalog) is explained, software capabilities and hardware requirements are discussed, the design of an audiotape narrative is described, and student…

Discusses advantages of tying together library book and journal collections in one online database. The division between the access tools of public and technical services is described and discussed in terms of the use of bibliographic utilities and search services, and some future consequences of full-collection access tools are described. (EM)

The Draper Laboratory Library created the Draper Gopher in response to the following factors: library downsizing, the computer services department's changing role, customer needs, and developments in technology affecting the information environment. Results of its implementation include user-focused reference services; increased interlibrary loan…