Trends in computing and office automation and their applications, including planning, institutional research, and general administrative support in higher education, are discussed. Changing aspects of information processing and an increasingly larger user community are considered. The computing literacy cycle may involve programming, analysis, use…

This essay addresses the fundamental changes in higher education that make existing models of information technology support inappropriate and insufficient, and it suggests how new models might evolve. The paper discusses three primary issues that define the current crisis: overwhelming demands on the central information technology organization;…