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The Crisis in Information Technology Support: Has Our Current Model Reached Its Limit? CAUSE Professional Paper Series, No. 16.
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McClure, Polley A.; And Others – 1997
This essay addresses the fundamental changes in higher education that make existing models of information technology support inappropriate and insufficient, and it suggests how new models might evolve. The paper discusses three primary issues that define the current crisis: overwhelming demands on the central information technology organization;…
Descriptors: Change Strategies, Higher Education, Information Management, Information Networks