A communication audit (questionnaire) of the First Baptist Church of Pittsburgh was undertaken to help discern the attitudes and beliefs of the congregation about a number of issues and church practices. The goal of the audit team was to: (1) identify the strengths and weaknesses of the Sunday morning worship service; (2) assess the performance of…

Data quality has become a pressing issue for many campuses in recent years, as colleges struggle to extract timely, accurate, and consistent information from ever-proliferating institutional data sources in order to meet strategic decision-making and accountability demands. In this mixed methods study, a survey and semi-structured interviews were…

The Universal Service Administrative Company (USAC) is an independent, not-for-profit corporation designated as the administrator of the federal Universal Service Fund (USF) by the Federal Communications Commission (FCC). USAC administers the Universal Service Fund and the four Universal Service programs: High Cost, Low Income, Rural Health Care,…

The Monitoring Commisssion was created in 1976 by the U.S. District Court to: (1) audit the efforts of the Detroit, Michigan public school system as it implemented a court-ordered desegregation program, (2) inform the community; and (3) advise the court. This Commission Report on the assessment process and its findings has six major sections as…

In the past three years, Board of Governors' (BOG) staff, working in cooperation with university representatives, have continued to improve the data collection and reporting capabilities for the State University System. Simultaneously, Board staff have worked to lessen the reporting burden on the universities by reducing the number of data…

The International Association for the Evaluation of Educational Achievement (IEA) has been conducting comparative studies for 50 years. SITES 2006 is the fifth wave of surveys related to information and communication technology (ICT), a wave that IEA started with its Computers in Education Study (two studies with data collection in 1989 and 1992),…

Austin Community College mailed an Employee Satisfaction Survey in spring 2000 to 2,903 employees. The survey form asked respondents to rate college-wide and/or campus services that they had requested or received during the past year in terms of promptness, quality, attitude and overall service. The overall survey return rate was 15.4%, but rates…