This volume presents 24 conference papers: (1) "Total Quality Management, or Nirvana--Are We There Yet?" by Gary L. Reynolds; (2) "Managing by the Seat of Your Pants: Vision, Innovation, and Creativity" by Roy M. Dalebozik; (3) "Understanding Cross-Cultural Issues in the Workplace" by Ann M. Jenkins; (4) "Drugs in the Workplace: An Ounce of Prevention" by Michael Gardner and Pat Bacon; (5) "Handling Layoffs With Compassion and Dignity" by Robert A. Getz; (6) "Managing the Facilities Portfolio" by Douglas W. Kincaid; (7) "Business Plan for Facilities Management Operations" by Jerry Black; (8) "Castles and Sheds: Facilities Management at a Czech University" by Jan Winkler; (9) "'Make/Buy' Competitive Procurement Programs" by William D. Middleton and others; (10) Downsizing Creatively: Doing More for Less" by Patrick J. Lawlor; (11) "The Classroom of the Future" by William Day; (12) "Master Planning Techniques for Success" by William R. Love, Jr.; (13) "Construction Management: The Owner's Perspective Revisited" by John Kreidich and Douglas K. Ault; (14) "Establishment and Application of a University Standards Policy" by Duane Day and Tim Lewis; (15) "Building a Base for Change" by J. R. Swistock and Michael P. Onder; (16) "Transportation Management at Cornell University" by William E. Wendt; (17) "Time for a (Landscape) Tuneup?" by David K. Scatterday and Cathy Walker; (18) "Thermal Energy Storage: A State-of-the-Art Approach to an Ancient Technology" by John E. Haley; (19) "Central Chilled Water Plant Expansions and the CFC Refrigerant Issue" by Johns S. Andrepont; (20) "Are You Prepared for the Race with EPA (Environmental Protection Agency)?" by James O. Roberts; (21) "Impact of the Clean Air Act on Campus Refrigeration and Air Conditioning" by Martin D. Ignazito; (22) "Implementing an Environmentally Safe Chilled Water System" by Theodore J. Weidner; (23) "Race Into the Twenty-first Century Fueled by Natural Gas" by Dorsey D. Jacobs; and (24) "Solid Waste Management: A Global Perspective" by Alan S. Bigger. Some papers contain references. An appendix lists annual meeting speakers. (JB)