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ERIC Number: EJ248175
Record Type: CIJE
Publication Date: 1981-Jul
Pages: N/A
Abstractor: N/A
ISBN: N/A
ISSN: N/A
EISSN: N/A
Responding to Patients' Concerns.
Henrich, Ann P.; Bernheim, Kayla F.
Nursing Outlook, v29 n7 p428-33 Jul 1981
Discusses a staff development program for nurses at an acute care hospital, aimed at responding to patient comments. Elements included (1) listening skills before training, (2) a formula to help nurses respond empathetically, (3) a pre- and posttest, (4) a followup class, and (5) program evaluation. (CT)
Descriptors: Communication Skills, Empathy, Inservice Education, Listening Skills, Nursing, Nursing Education, Patients, Program Content, Program Evaluation, Staff Development
Publication Type: Journal Articles; Reports - Descriptive; Reports - Evaluative
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A