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Download full textMoore, Nick – 1989
This manual identifies a series of performance measurements which, when assessed in their totality, can effectively measure a public library's level of service to its users. The measures have been developed at two levels. On one level, the measures can broadly evaluate the overall performance of library systems on the national level; on a second,…
Descriptors: Attitude Measures, Data Interpretation, Evaluation Criteria, Library Collections
