Value is the benefit derived from an enterprise's assets by its stakeholders. For colleges and universities, value is derived by students, faculty, staff, other knowledge seekers, alumni, donors, suppliers, and stakeholders. They derive value through experiencing the institution's programs, services, knowledge assets, and other resources. This publication is essential reading for chief business officers and auxiliary services officers who are stewards of key business processes. This publication provides the tools for looking at one's business processes systematically, taking fresh approaches to resourcing, and creating real value for stakeholders. The authors describe the background for their methodology, offer compelling case studies, and recommend practical next steps. Chapters cover the evolution of outsourcing, shared services, and process reinvention; getting value from business processes and solutions; case studies of today's effective practices in resourcing; and future tools, business models, and responsibilities. A bibliography is included. (Contains 2 figures.)