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Peer reviewed Peer reviewed
ERIC Number: EJ666553
Record Type: Journal
Publication Date: 2002
Pages: N/A
Abstractor: N/A
ISBN: N/A
ISSN: ISSN-0090-7324
EISSN: N/A
Instant Messaging Reference: Users' Evaluation of Library Chat.
Ruppel, Margie; Fagan, Jody Condit
Reference Services Review, v30 n3 p183-97 2002
Analyzes survey results of university students who used the instant messaging (IM) reference service at Southern Illinois University Carbondale's library. Focuses on the results of two surveys, including a comparison of IM reference and traditional reference desk experiences; provides an overview of the IM reference system and usage data; and suggests improvements. (Author/LRW)
Descriptors: Academic Libraries, Comparative Analysis, Higher Education, Library Services, Program Improvement, Reference Services, Student Surveys, Use Studies
Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A