Peer reviewedERIC Number: EJ666515
Record Type: Journal
Publication Date: 2002
Pages: N/A
Abstractor: N/A
ISBN: N/A
ISSN: N/A
EISSN: N/A
Staples.com: Focus on Usability.
McCann, Tom; Hynes, Colin
Performance Improvement, v41 n10 p23-28 Nov-Dec 2002
Describes the Staples.com electronic commerce Web site; discusses its steady growth rate; and details two case studies in which data from a variety of sources were used to identify and resolve site usability issues and which are supported by compelling ROI (return on investment) figures. (Author/LRW)
Available electronically: http://www.ispi.org/publications/pitocs/piNov2002.htm
Publication Type: Journal Articles; Reports - Descriptive
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A
