The purpose of this research is to get university students' views on a promising library and information education model. This study was designed in the phenomenological pattern, which is one of the qualitative research methods. The study group of the research consists of 80 students studying at various universities in Kazakhstan in the 2021-2022 academic year. Research data were collected with a semi-structured interview form developed by the researchers. The data were evaluated by content analysis method. As a result, it has been determined that the vast majority of university students sometimes use university libraries to access information. Majority of the students gained knowledge education and they categorised them as gaining the ability to access information, gaining the ability to use information, gaining critical thinking skills and gaining an understanding of accessing information in an ethical way. Students' views on creating a promising library are mostly in the direction of digital and traditional library options, print and digital-rich resource content, resource alternatives with language options, ease of access for the disabled, audiobook options in digital libraries and contemporary architectural design in traditional libraries. Students' views on the knowledge education model that should be created for a promising library are mostly providing information literacy and library access skills courses in each department, providing online orientation support, organising seminars on library practices in the university environment and the standards of accessing information through the library.