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McClam, Tricia; Woodside, Marianne – Human Service Education: A Journal of the National Organization for Human Service Education, 1998
The role of the case manager today is explored through interviews with human-services professionals. Identifies eight themes that describe the case manager's work and skills: multiple roles, organizational abilities, communication skills, setting-specific knowledge, ethical decision making, boundaries, objectivity, and personal qualities.…
Descriptors: Caseworker Approach, Caseworkers, Field Experience Programs, Graduate Study