Conflict management is one of the most stressful and frustrating aspects of a school leader's job. An inability to overcome conflicting viewpoints, ever more palpable in today's polarized climate, stymies innumerable school reform efforts. Yet, the subject is rarely examined in graduate-level leadership preparation programs or in-service…

Workplace conflict, with its potential to be either highly beneficial or highly damaging, is best handled with thoughtful, deliberate care. This article presents two classroom exercises that demonstrate the value of carefully weighing both parties' interests in a conflict, as suggested by the well-known "dual concern" model of conflict…

Undergraduate courses on small-group communication often cover group roles, group conflict, and conflict management styles. Although these concepts are valuable to learn, merely memorizing them does not address the practical skills students need to employ conflict management strategies when situated in group conflict. This activity provides a…

This article presents an employment negotiation exercise suitable for use in numerous business courses. The exercise has been utilized in a graduate Negotiation and Dispute Resolution course and an undergraduate Employment and Agency Law course. However, due to the broad skills developed and accessible subject matter, it could be used in a variety…

In the late 1990s, linguist Deborah Tannen argued that America had become an "argument culture" characterized by an adversarial frame of mind when approaching the world and the people in it. Recent events appear to have added apocalyptic fears (not entirely unfounded) to our adversarial approach. How can we talk to each other in such a…

This article presents lessons learned on the education for forgiveness and reconciliation in Muslim and Arab majority contexts, especially as part of civic engagement or across content areas. It first presents a brief review of the literature on forgiveness and reconciliation and ways they are interrelated in the larger Arab and Muslim contexts.…

Across the country, many schools have adopted restorative practices in an effort to improve school climate and student outcomes while reducing exclusionary discipline. Restorative practices are designed to proactively build community, improve relationships, and help students amend harm when conflict occurs. Using 6 years of student survey data and…

Global value networks are often large, complex, and opaque. Understanding the relationships among stakeholders involved in these networks or organizations can be challenging. This card sort task provides an interactive way to engage participants in questioning the roles of stakeholders who are involved in a business ethics dilemma or an…

Located in Phoenix, Arizona, the Phoenix Union High School District (PXU) was the only high school district profiled as part of this project. The high school district is made up of 13 elementary districts that feed into it and has 11 comprehensive high schools, four small specialty schools, three micro-schools, three support schools and a digital…