ERIC Number: EJ676521
Record Type: Journal
Publication Date: 2003
Reference Count: N/A
Strategic Performance Measurement: The Case of Mississauga Transit.
Plant, Thomas E.; Douglas, Janine S.
Performance Improvement, v42 n5 May-Jun 2003
Examines the measurement system established at Mississauga Transit as an example of an organization that has utilized measurement information for performance improvement purposes by establishing formalized feedback mechanisms aligned with divisional strategic goals. Describes a framework that facilitated the interpretation and use of data by employees to improve their work processes. (Author/LRW)
Descriptors: Case Studies, Data Interpretation, Feedback, Job Performance, Measurement Techniques, Performance Technology, Strategic Planning
Available electronically: http://www.ispi.org/publications/pitocs/piMay2003.htm/.
Publication Type: Journal Articles; Reports - Descriptive
Education Level: N/A
Authoring Institution: N/A