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ERIC Number: EJ641582
Record Type: Journal
Publication Date: 2002
Pages: N/A
Abstractor: N/A
ISSN: ISSN-0010-0870
Instant Messaging Reference in an Academic Library: A Case Study.
Foley, Marianne
College & Research Libraries, v63 n1 p36-45 Jan 2002
During the 2000-2001 academic year, the General Libraries of the University at Buffalo conducted a pilot project to assess feasibility of providing reference through instant messaging. Describes the project, its implementation, the software used, staffing issues, and publicity efforts. Discusses results of the project in terms of user demographics, satisfaction levels, usage statistics, patron comments, and librarian feedback. (AEF)
Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A