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ERIC Number: EJ611663
Record Type: CIJE
Publication Date: 2000
Pages: N/A
Abstractor: N/A
Reference Count: 0
ISBN: N/A
ISSN: ISSN-0008-820X
The Difficult Patron Situation: A Window of Opportunity To Improve Library Service.
Sarkodie-Mensah, Kwasi
Catholic Library World, v70 n3 p159-67 Mar 2000
Discusses the problem library patron from various fronts: historical, personality traits, importance of complaints, nature and types of problem patrons and their behavior, technology and the newly-bred problem patron, strategies for dealing with problem patrons, and ensuring that library administrators and other supervisors understand the need to empower staff at all levels to be problem solvers. (AEF)
Publication Type: Journal Articles; Reports - Descriptive
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A