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ERIC Number: EJ567707
Record Type: CIJE
Publication Date: 1997
Pages: N/A
Abstractor: N/A
Reference Count: 0
ISBN: N/A
ISSN: ISSN-0276-3877
Eight Days a Week: The Art of Reference Desk Scheduling.
Stelk, Roger; Lu, Suping
Reference Librarian, n59 p37-50 1997
Discusses philosophical issues and human elements in reference desk scheduling for public and academic libraries, highlighting institutionalization of a desk scheduling policy, the relationship between scheduler and schedulee (impartiality, consistency, flexibility, collegiality, diplomacy, dedication to reference service), and conflict management (negotiation and third-party intervention). (PEN)
Publication Type: Journal Articles; Reports - Descriptive
Education Level: N/A
Audience: Media Staff; Practitioners
Language: English
Sponsor: N/A
Authoring Institution: N/A