ERIC Number: ED466833
Record Type: Non-Journal
Publication Date: 2002-Apr-18
Reference Count: N/A
Workforce Development/CalWORKS Survey Results.
Maack, Stephen C.
This report presents the results of a Rio Hondo College (California) survey of Workforce Development/CalWORKS participants. The survey was designed to measure service quality and provide information for any needed areas of improvement in Workforce Development/CalWORKS services. Approximately 269 surveys were mailed to participants, with a response rate of 25%. Summary statistics include: (1) about 92% of respondents felt that information provided by program staff was "very clear" or "clear"; (2) 92% felt the information they received was "very helpful" or "helpful"; (3) nearly 97% rated program staff as "very courteous" or "courteous" while serving clients; (4) more than 95% felt that the information provided was "very timely" or "timely"; (5) 100% felt that staff members were either "very prompt" or "prompt" in responding to questions; (6) more than 84% indicated that they had received the help that they needed from the staff, and another 9% said that they received partial help; (7) 87% received printed information; and (8) of those who received printed information, 99% said it was "very clear" or "clear", and 94% viewed it as "very helpful" or "helpful." Results indicated a well-run program, administered by excellent staff who deliver appropriate services. Appended are the survey instrument and data tables. (Author/EMH)
Publication Type: Numerical/Quantitative Data; Reports - Research; Tests/Questionnaires
Education Level: N/A
Authoring Institution: Rio Hondo Coll., Whittier, CA.