This book, while necessarily concerning itself with computer technology, approaches technology as a tool for providing public-service and helps librarians and others effectively manage public-access computers. The book is organized to progress from more technological to more managerial topics. The first chapter--which answers the question, "What does a manager need to know about technology?"--is followed by chapters which tackle topics of: facilities planning and management; computer hardware; computer software; CD-ROM; printing; working with the systems department staff; system security; managing, training, and communicating with public-access computer staff; and working with computer users. Included throughout the book are citations to a number of online information resources. Contains an index. (AEF)