A framework used in business training for assessing workplace performance problems and suggesting solutions is a useful tool for providers of English-as-a-Second-Language (ESL) workplace language programs to determine what they can and can not provide, and how to provide services cost-effectively. The first step is to determine the performance discrepancy (difference between what is being done and what should be done) and whether it results from skill deficiency. If a skill deficiency exists, it should be decided whether (1) the worker could perform the task in the past, (2) the skill is used often, (3) there is a simpler solution, and (4) the worker has the ability to do the task. When a skill deficiency does not exist, assessment should focus on whether (1) the desired performance is punishing in some way, (2) there are obstacles to performing, (3) performance is valued. At this point, one or more solutions may have been identified, and the final step is to determine which is most feasible within that context. (MSE) (Adjunct ERIC Clearinghouse on Literacy Education)