ERIC Number: ED401985
Record Type: Non-Journal
Publication Date: 1996-Sep
Reference Count: N/A
An Overview of Finance Services in the San Francisco Region: Some Possible Responses to a Changing Industry.
As part of a review of the finance program at California's City College of San Francisco (CCSF), a project was undertaken to explore trends in the banking and finance industry to identify pre-service and in-service training needs and determine CCSF's role in meeting those needs. A review of trends found profound changes in the banking and finance industry, including an expected 16% decline in banking jobs over the next 10 years due to increasing competition. Financial service jobs, particularly entry-level positions, are also disappearing, while the jobs that remain are changing in terms of duties performed. In 1994, two types of industry-developed skills standards were published for positions in the data and item processing, loan processing, and sales and service clusters. One type addressed foundation skills, such as mathematical, interpersonal, communication, basic technological, and thinking skills; a good personal work ethic; and basic industry knowledge. The other addressed occupational skills, describing key activities and performance indicators. To compete with other providers of in-service training for the industry, CCSF would need to provide very flexible, small group, on-demand training based on these skills and other technical skills related to new banking technologies. Based on these trends, it is recommended that CCSF develop a model workforce education program for the customer service/sales personnel cluster and that it monitor and respond to the industry's need for computer specialists. Contains 22 footnotes. (AJL)
Publication Type: Reports - Research
Education Level: N/A
Authoring Institution: City Coll. of San Francisco, CA.