A workplace literacy program implemented cooperatively by the New York Association for New Americans, Inc. (NYANA) and Chase Manhattan Bank is reported. The federally-funded project provided individualized communication workplace behavior and skills training in English as a Second Language for 30 limited-English-proficient bank employees working in positions with customer contact or direct supervisory responsibilities. The final performance report contains an external evaluation report, a summary of project accomplishments, program schedules, and characteristics of program participants and describes activities for dissemination, institutionalization, evaluation, and staffing. The substantial appended materials include the curriculum (narrative and unit outline), notes on teacher training (narrative and workshop agendas), staff and faculty curricula vitae, samples and forms for individualized educational plans, notes on program activities, articles concerning the program that appeared in the media, and program evaluation instruments. It is concluded that all the program objectives were fully realized, despite some major organizational and technological changes occurring during the period of the project. (MSE) (Adjunct ERIC Clearinghouse on Literacy Education)