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ERIC Number: ED371741
Record Type: Non-Journal
Publication Date: 1994
Pages: 217
Abstractor: N/A
Reference Count: N/A
Cline Library Surveys of the NAU Faculty and Students, and Users of Media Services and Field Services, and Evaluations of the Desk Services Provided by Media Services and Special Collections and Archives.
Mullen, Melissa J.; And Others
Results are presented from surveys conducted at Northern Arizona University (NAU) about its library services. Mail survey questionnaires were completed by 266 faculty members, and a telephone survey questioned 400 students about library services at the university's Cline Library. A mail survey completed by 121 media service users and 126 field service users (all faculty members) and a desk evaluation completed by the users of media services, special collections and archives (187 users in all) provided the balance of data used in the library evaluations. Satisfaction with the Cline Library was tempered by some specific identified needs, such as a lack of needed materials and inadequate parking. Field service users, media services users, and users of special collections and archives generally received the services they sought and rated the personal assistance they received highly. Comments and suggestions are given for improving services in each of these areas. Attachments present the six user surveys. (SLD)
Publication Type: Reports - Research; Tests/Questionnaires
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: Northern Arizona Univ., Flagstaff. Social Research Lab.