ERIC Number: ED307844
Record Type: Non-Journal
Publication Date: 1989-Feb-22
Reference Count: N/A
Planning and Implementing the Automated Office: Maintaining Control over the Technology.
Cantor, Jeffrey A.; Dingle, Doris D.
Students studying office administration as a career at Lehman College (New York) participated in a case study reenactment in order to learn the processes involved in using an "Office Automation Committee" to ensure the successful planning and implementation of office automation. Based on the experience of the National Institute of Corrections, a small federal agency, the operations study involved the use of an in-house, office automation committee, an organizational mechanism that is broadly applicable to numerous other firms and offices. Students collected data on the office functions, available hardware alternatives, staff training needs, and previous efforts to assess office automation needs. They then worked as a committee to design the office automation system, construct a detailed implementation plan, and design follow-up productivity surveys. The case study permitted students to reenact a real life scenario and helped them appreciate the types of problems likely to be encountered in attempting to manage change in a complex organization. (EW)
Publication Type: Reports - Descriptive; Speeches/Meeting Papers
Education Level: N/A
Authoring Institution: N/A