ERIC Number: ED247615
Record Type: Non-Journal
Publication Date: 1984-May
Reference Count: N/A
Interviewee Satisfaction and Commitment as a Function of Interviewer Communication Responsiveness.
Evans, J. Robert; Hughey, Jim D.
To determine if an interviewer's orientation toward satisfaction and commitment actually produced different interviewee reactions in these two areas, 20 interviewers conducted an informative and persuasive interview with two different sets of five interviewees (physical education majors). The Conversation Self-Report Inventory (CSRI) was used to identify the satisfaction-oriented and commitment-oriented patterns of interviewers. In one encounter, the interviewer was instructed to gain the subjects' reactions to a proposed physical education course. In another encounter, the interviewer was instructed to gain a commitment from the subjects to sign up for the proposed course. Communication satisfaction was measured by a linear rating scale while commitment was measured using a Thurstone-type instrument. Results showed that communication satisfaction was a function of communication responsiveness, regardless of the purpose of the encounter. Generally speaking, informative encounters produced more satisfaction than persuasive encounters. Behavioral commitment was also found to be a function of communication responsiveness. Both communication responsiveness and individual differences played a role in securing commitment from others. However, there was no support for the role of communicative purpose. It was concluded that the CSRI could be used to identify interviewers' communication patterns. (HOD)
Publication Type: Reports - Research; Speeches/Meeting Papers
Education Level: N/A
Authoring Institution: N/A