NotesFAQContact Us
Collection
Advanced
Search Tips
Back to results
Peer reviewed Peer reviewed
ERIC Number: EJ503535
Record Type: Journal
Publication Date: 1995
Pages: N/A
Abstractor: N/A
ISBN: N/A
ISSN: ISSN-0167-5265
EISSN: N/A
Quality Management and Information Brokerage.
van Halm, Johan
Information Services & Use, v15 n2 p131-36 1995
To compete effectively, information brokers need to adopt management and marketing tools; Total Quality Management can upgrade an organization's performance by using customer feedback of its services. SERVQUAL identifies gaps in service by assessing quality expectations versus quality experiences. (AEF)
Descriptors: Competition, Evaluation Criteria, Feedback, Information Scientists, Information Services, Marketing, Organizational Development, Performance Factors, Quality Control, Total Quality Management
Publication Type: Reports - Evaluative; Journal Articles
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A