This book applies quality management, an organizational theory that has been successful in business and industry, to education. Chapter 1 describes the basic elements of quality management (QM)--continuous improvement, client satisfaction, positive return on investment, and doing it right the first and every time. Ways to implement Deming's 14 points are presented. Chapter 2 describes the building blocks of QM; the three levels of educational results (mega, macro, and micro) and how to apply Deming's principles to education. A strategy for implementing QM in a school or district is explained in the third chapter. Chapter 4 goes beyond conventional QM models and adds the goal of creating a better world through continuous improvement (QM+). Guidelines for collecting and analyzing high quality data for decision making in a QM and QM+ school are outlined in the fifth chapter. Ways to cope with breakdowns and apply quality improvement tools to breakdowns are described in chapter 6. The final chapter highlights six critical success factors and offers guidelines for forming and working on a QM+ team. Twenty-three tables, 51 figures, and an extensive bibliography and reading list are included. (LMI)