In July and August of 1999 Katharine Collie conducted an interview with Dan Mitchell and Lawrence Murphy on the topic of on-line counseling skills. The interview was done by e-mail so that Mitchell and Murphy could simultaneously demonstrate skills that they use in their e-mail counseling practice. This article contains a brief introduction that outlines the context for the interview, introduces the people involved in the interview, and highlights the key concepts that underline the discussion. Those concepts include: using narrative and solution-focused therapy within on-line counseling; dealing with the lack of nonverbal cues; using emotional bracketing; providing descriptive immediacy, a concept that deepens the connection between counselor and client; and utilizing metaphorical language for meaning enhancement. A reproduction of the interview is provided. (Contains 11 references.) (MKA)