ERIC Number: EJ973963
Record Type: Journal
Publication Date: 2012
Pages: 12
Abstractor: As Provided
ISBN: N/A
ISSN: ISSN-0144-929X
EISSN: N/A
Web-Based Knowledge Exchange through Social Links in the Workplace
Filipowski, Tomasz; Kazienko, Przemyslaw; Brodka, Piotr; Kajdanowicz, Tomasz
Behaviour & Information Technology, v31 n8 p779-790 2012
Knowledge exchange between employees is an essential feature of recent commercial organisations on the competitive market. Based on the data gathered by various information technology (IT) systems, social links can be extracted and exploited in knowledge exchange systems of a new kind. Users of such a system ask their queries and the system recommends known and unknown experts selected out of user's friends. The friends either provide the solution or forward the query to their friends. By means of the established social paths to experts, the system facilitates informal learning and exchange of latent knowledge between organisation members in their workplace. The overall concept, limitations and detailed features of this novel knowledge exchange system are discussed in the article. (Contains 6 figures.)
Descriptors: Expertise, Informal Education, Information Technology, Workplace Learning, Work Environment, Knowledge Management, Social Networks, Computer System Design, Computer Software, Programming, Performance Technology, Concept Teaching
Taylor & Francis, Ltd. 325 Chestnut Street Suite 800, Philadelphia, PA 19106. Tel: 800-354-1420; Fax: 215-625-2940; Web site: http://www.tandf.co.uk/journals
Publication Type: Journal Articles; Reports - Descriptive
Education Level: Adult Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A