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ERIC Number: EJ183726
Record Type: CIJE
Publication Date: 1978
Pages: N/A
Abstractor: N/A
ISBN: N/A
ISSN: N/A
EISSN: N/A
A Staffing Model for Telephone Reference Operations
Sampson, Gary S.
Special Libraries, 69, 5-6, 220-2, May 78
A model is provided for staffing telephone reference operations which allow for the balancing of staffing requirements and reference delivery standards. Telephone service is assumed, but it should be equally applicable to any reference queuing situation. (Author)
Descriptors: College Libraries, Library Services, Library Standards, Mathematical Models, Personnel Needs, Reference Services, Telephone Communications Systems
Publication Type: N/A
Education Level: N/A
Audience: N/A
Language: N/A
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A