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Peer reviewed Peer reviewed
ERIC Number: EJ187139
Record Type: CIJE
Publication Date: 1978
Pages: N/A
Abstractor: N/A
ISBN: N/A
ISSN: N/A
EISSN: N/A
Queues and Reference Service: Some Implications for Staffing
Regazzi, John J.; Hersberger, Rodney M.
College and Research Libraries, 39, 4, 293-8, Jul 78
This study at an academic library used a simulation technique (1) to analyze the extent to which queues develop at a reference desk during peak periods, (2) to propose alternative staffing models to reduce queues, and (3) to examine the cost effectiveness of the alternatives. (Author/JAB)
Descriptors: Academic Libraries, Cost Effectiveness, Library Services, Measurement Techniques, Reference Services, Sampling, Staff Utilization, Systems Analysis
Publication Type: N/A
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A