Performance indicators are increasingly used to measure the performance and quality of higher education. The purpose of this article is to discuss their role for reflecting on the challenges faced by high-participation higher education systems, regarding quality of student outcomes, equity of access, societal relevance and financial…

The purpose of the study was to investigate the corporate total quality management practices and corresponding results achieved by corporate sector firms of Lahore, Pakistan with implications for the business schools offering TQM courses. The variables studied include leadership, resource management, performance measurement and feedback,…

In February 2018, the IIEP-UNESCO Office in Dakar, with the support of Agence Française de Développement, launched a programme to support the monitoring of education quality in sub-Saharan Africa. The programme's primary objective is to assist education authorities in diagnosing and regulating their practices across all levels, contributing to the…

Higher education (HE) is a challenging area for quality professionals because of its highly complex operational nature. While neither quality management (QM) in HE nor applications of analytics in QM is a new research discipline, few studies have examined the applications of analytics in the context of QM in HE. This study calls for more attention…

This paper reviews one of the policies which have been removed from implementation as a management approach (Total Quality Approach) in education. The main argument is that barrowing policies from abroad without considering to what extend the characteristics of the existing system would suit to the intended approach or to what extend the major…

This cross-national comparative study examined "internationalization" and "quality" in the English and Turkish higher education (HE) sectors, thereby presenting a comparative discussion of the state of HE in the two countries. Using a phenomenological approach, the study generated qualitative and quantitative data from…

In this article, we analyse reforms of academic quality assurance in light of organizational theory using the case example of Finnish higher education. Our purpose is to shed light on the processes behind repeated reforms and the motivation to continuously modify quality models that have only been in use for a relatively short period of time. In…

Throughout the last 30 years, many European countries have 'modernized' their governance of education. For the Central European school systems of Austria and the German Bundesländer it has been claimed that this 'modernization' was characterised by a sequence of reform 'waves' which culminated in introducing 'evidence-based governance' models…

Institutions considering online and blended learning (OBL) face the challenge of strategically adopting OBL to develop, implement, monitor, assess and improve the quality of programmes and courses. The principles of continuous quality improvement (CQI) allow this challenge to be addressed. Effective CQI management implies that quality assurance…

Service quality management plays its vital role for the enhancement of students' satisfaction. This current research paper aims to explore the concepts of service quality management dimensions and its effect on students' satisfaction. In this study, the dependent variable was students' satisfaction which was measured by the independent variable…

Using a sample of 15,741 graduates from the 2019 Korean Graduates Occupational Mobility National Survey, the study examines the effects of different types of vocational education, job skills-enhancing training and the quality management of university education on graduates employability. The results show that students' participation in internships…

In this study, we explore actual and perceived effectiveness of accounting education (AE) pre/post the application of total quality management in Egypt, which constitutes an interesting educational context. In a mixed-methods approach, we examine the effect of applying quality measures on accounting-major senior students' performance, measured by…

Purpose: The purpose of this paper is to clarify the concept of "school quality management culture" in relation to the general notion of "school organizational culture" and to review empirical studies that scrutinised the relation between organisational culture and quality management practices in education and business.…

Higher Education (HE) systems worldwide are undergoing multifarious changes due to pressure engendered by the global need for the knowledge economy. The demand for knowledge economy has created two demands: the need for quality HE education and the high social demand for HE which has resulted in the rapid emergence of private universities (PRUs)…

The objective of this study is to contribute to Quality Management Systems (QMS) and their impact on schools in the Basque Country, Spain. Specifically, it analyses two models: the EFQM Excellence Model, which originated in the business world, and the Integrated Quality Project (IQP) Model, which has a humanistic focus and arose from an…