This retail florist unit guide is provided to help teachers teach units on sales of floral products and maintenance and delivery in a floral shop. Topics covered in the selling unit are basic mathematics; taxable items; sales etiquette; types of floral products; telephone etiquette; order form information; wire service regulations; care of floral products; markup/pricing requirements; price, occasion, and placement considerations; familiarity with credit systems; and floral product uses. The maintenance and delivery unit covers wrapping methods, delivery slip information, safety rules for driving, delivery planning, attitude, loading/unloading delivery items, maintenance procedures, exterior/interior maintenance, vehicle safety, required plant environment, contents of order, and storage/display requirements for various plant types. The materials in the units include information sheets illustrated with line drawings, lesson plans, learning activities, evaluation checklists, quizzes, and tests with answer keys. (KC)