Offers some key business principles with the hope of helping educational facilities managers improve their operations. Looks at customer service, disparate databases, technological concerns, the mission of facility management, how to improve the bottom line, staffing ideas, future planning, and management suggestions. Lists seven habits of…

The undergraduate business program rankings in USNWR are based solely on peer assessments from deans and associate deans of AACSB accredited U.S. business schools. Often these reputation-based rankings are discounted and likened to a beauty pageant because the process lacks transparent input data. In this study, ten deans and ten associate…

This guide is built on librarianship training literature and customer service research from a variety of professions. It tells library managers how to identify and describe service ideals, to translate these ideals into realistic goals, and to lead new and experienced staff in fulfilling these service ideals. They are encouraged to focus the…

During the 1995-96 school year, the Savannah-Chatham County (Georgia) Public Schools averaged 800 daily telephone complaints about transportation. Applying total-quality-management principles improved client satisfaction via a Pareto problem analysis chart, a customer response data-collection team, and driver teams who strategized ways to reduce…

Based on a survey of five similar institutions, Pennsylvania State University identified four principles of model information technology (IT) practice: use of policy, budget, and strategy measures to maximize IT benefits; early IT implementation; emphasis on customer service to integrate IT into institutional culture; and use of standards,…

The new information marketplace is based on a network of wide, two-way highways comprised of private owners and developers, makers of information appliances (televisions, telephones, computers, and combinations of all three), information providers (local broadcasters, digital libraries, information service providers, and entrepreneurs), and…

Customer satisfaction and continuous improvement of products and services are concepts underlying quality philosophy that swept across U.S. industry during 1980s. These organizational principles are now being applied to educational practice, including administration, curricula, and teaching. This article explains how to build a strong, compelling…

As a result of global competition in business, Total Quality Management (TQM) has been seen as necessary to provide competitive products and services that customers want and need at attractive prices. In applying the principles of TQM to higher education, however, the perceived need for survival and competition in business and industry does not…

Since the introduction of one-stop employment systems, many states have attempted to merge traditional employment and training services to provide consolidated programs and easier customer access to services. The Workforce Investment Act (WIA), passed in 1998, requires the formation of locally based one-stop service delivery systems to deliver…

THE PURPOSE OF THIS WORKBOOK IS TO HELP VOCATIONAL AGRICULTURE STUDENTS WHO HAVE AN OCCUPATIONAL INTEREST IN OFF-FARM AGRICULTURE BUSINESS UNDERSTAND BASIC BUSINESS OPERATIONS. THE DOCUMENT WAS DEVELOPED BY A TEACHER WITH BUSINESS EXPERIENCE AFTER CONSULTATION WITH TEACHERS AND BUSINESSMEN AND WAS PUBLISHED AFTER ADVANCE COPIES WERE TRIED WITH…

Total Quality Management (TQM) is "a system of continuous improvement employing participative management and centered on the needs of customers." Key components of TQM are employee involvement and training, problem-solving teams, statistical methods, long-term goals and thinking, and recognition that the system, not people, produces…

This document lists learning-centered principles, and discusses their application to student affairs practices in general and to student services programs at Paradise Valley Community College (PVCC) in Arizona in particular. Learning-centered practices in student service programs identify, measure and evaluate learning objectives; encourage…

Australian vocational education and training (VET) providers show increasing interest in using electronic technology to provide online learning, student services, and business functions, according to a study that included a literature review, Internet search, interviews with organizations that use e-business models for online learning, analysis of…

Addresses training in the context of organizing and implementing a Total Quality Management (TQM) initiative. The customer service implications and relevant training or skill implications for the following phases are described: (1) exploration and commitment; (2) organizing for quality; (3) start up; and (4) expansion and integration. (Contains 18…

Hypothesizing that metaphoric portrayals of students as consumers/customers should cause consternation, this paper constitutes a pragmatic examination of metaphor and focuses on how the choice of metaphors implicates policies and practices. It begins by tracing the philosophical development of the description of students as consumers/customers,…