This document introduces the concept of electronic human resources (eHR) and its application. Chapter 1 presents a brief overview of the guide's development, purpose, and structure. Chapter 2 defines the concept of eHR as "the application of conventional, Web, and voice technologies to improve HR administration, transactions, and process performance" and discusses the related concepts of "business to employee" and "business to consumer." Chapter 3 discusses the reasons organizations typically seek to adopt eHR. Chapter 4 reviews eHR's current applications and the Web-enablement of key HR processes, including e-recruitment and e-learning. Chapter 5 considers the impact of eHR on the service delivery model adopted by the HR function, its relationship to third parties, and the changes required of HR professionals own skills and capabilities. Chapter 6 discusses the following lessons learned by organizations that have implemented eHR: (1) align eHR with the organization's business strategy; (2) adopt "employee-centric" design implementation; (3) customize or personalize eHR activities whenever possible; (4) ensure sufficient access for all employees; (5) expect user resistance; (6) be realistic about what eHR can offer; and (7) develop strategies to manage change. Also examined in Chapter 6 are some of the challenges organizations face when implementing technology-dependent innovations and HR services. The bibliography lists 46 references. (MN)