An innovative effort in problem-solving has resulted in mutual cooperation between community volunteers, social service agencies, interested individuals, and private enterprise in funding the provision of social services to senior citizens living in a downtown Cleveland resident hotel, the Carter Manor. The cooperative effort began with the initiation of public transportation to assist the elderly with shopping and medical appointments. Subsequent resident concerns which were addressed included safety, isolation, recreation, and information on community resources. A Committe of Concerned Agencies was formed to address the residents' needs. As a result, social work, visiting nurse, and case aide services were initiated at Carter Manor. The scope of these services ranges from completing forms and clarifying bills to working with individual residents. One benefit of these programs is the reduction in resident admissions to acute care facilities. Efforts are currently underway to replicate this service model in other congregate living sites in Cleveland. (BL)