When higher education leaders give little thought or offer little mentoring to their faculty members, there is risk of driving faculty members from teaching online and of them having a poor experience in online teaching. Without mentoring support, faculty members may feel disconnected and unsupported. The purpose of the study was to examine the mentoring processes reported by faculty members teaching at online institutions of higher education in order to understand the processes of mentoring that these educators purport to be most beneficial to them in their faculty roles. Data from exploratory, opened-ended, and anonymous survey items completed by 26 faculty members generated a vivid picture of the needs of mentoring faculty members. Results of the survey indicated that faculty members need and want mentoring. The participants reported that they value communication as a critical component on a number of levels. When faculty members feel that what they do is valued, they are more to continue working and want to continue improving as educators. Future quantitative studies could further add breadth to these new understandings of what faculty members need and want in terms of mentoring and training, thereby laying the groundwork for the development of an online faculty-training model.