As the Government publishes its action plan for consultation on digital inclusion, the authors consider some of the challenges and opportunities for the delivery of digital inclusion. Clarke argues that digital inclusion requires more than access to technology or the skills to use it effectively, it demands information and media literacy. Milner writes that new research from Ipsos MORI and UK Online centres demonstrates the wide-ranging impact digital inclusion has on the lives of different groups, from isolated older people to teenage parents. Killer describes the role Microsoft is playing in providing technology skills to realise the potential of adults and young people across the UK. Dixon says the Information Technology Qualification is the glue which brings all the existing IT skills training and qualifications programmes together and makes them stick.