ERIC Number: EJ671740
Record Type: Journal
Publication Date: 2002
Pages: N/A
Abstractor: N/A
ISBN: N/A
ISSN: ISSN-0898-5952
EISSN: N/A
Process Mapping: Tools, Techniques, & Critical Success Factors.
Kalman, Howard K.
Performance Improvement Quarterly, v15 n4 p57-73 2002
Explains process mapping as an analytical tool and a process intervention that performance technologists can use to improve human performance by reducing error variance. Highlights include benefits of process mapping; and critical success factors, including organizational readiness, time commitment by participants, and the availability of a qualified facilitator. (Author/LRW)
Publication Type: Journal Articles; Reports - Descriptive
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A
