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Peer reviewed Peer reviewed
ERIC Number: EJ494385
Record Type: Journal
Publication Date: 1994
Pages: N/A
Abstractor: N/A
ISBN: N/A
ISSN: ISSN-0027-6014
EISSN: N/A
QSS: Quality Student Services.
Grace, Richard E.; Templin, Thomas J.
NASPA Journal, v32 n1 p74-80 Fall 1994
Examines a university's year-long project within student services designed to improve services for its customers, primarily the student body. Discusses Strategic Quality Measurements (SQM) and outlines the current program's inception. Offers advice to university administrators who may wish to initiate their own SQM program. (RJM)
Descriptors: College Students, Evaluation Methods, Higher Education, Institutional Role, Quality Control, Service Workers, Services, Student College Relationship, Student Personnel Services, Student Personnel Workers, Student Welfare, Total Quality Management, Universities
Publication Type: Reports - Research; Journal Articles
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A