The researcher assessed the subject teachers' levels of satisfaction and/or dissatisfaction using the Herzberg Two-Factor Theory. The study assesses employee motivation and hygiene, as discussed in the first part of the study about exploring the sociodemographic profile and job satisfaction level among teachers in Alaska. Frederick Herzberg…

Design thinking techniques, including empathetic interviews, provide a promising new methodology for enhancing the quality of childcare services. This human-centred approach seeks to address complex problems with a deliberate, thoughtful solution-seeking process [Brown, T. (2008, June). "Design thinking. Harvard Business Review."…

The purpose of this research is to understand how nation branding initiatives complement education diplomacy for a country such as China and to investigate how country distance shapes perceptions of China across a large international student contingency in China. We use Ghemawat's [(2001). Distance still matters. "Harvard Business…

Service blueprinting is a process that businesses use for analyzing and improving service. Originally presented in the Harvard Business Review in 1984, it has retained a strong following ever since. At present, it is experiencing a revival at numerous academic institutions. The authors of this article present the process of service blueprinting.…

In their 2005 "Harvard Business Review" article, Bennis and O'Toole described business schools as being "on the wrong track" as a result of their focus on so-called scientific research. Some commentators argue that business schools have slowly lost their relevance since the end of the 1950s when they undertook a major overhaul in response to the…

Service learning projects serve as a valuable tool for applying course concepts in a way to benefit both the students and community. However, they often require a significant amount of additional effort beyond that required of assigning conventional homework problems. When the projects take place in an online course setting, the level of…

The objective of this conceptual article is to investigate existing diversity management paradigms and extend their implications toward the goal of increasing minority representation in management education. We suggest that the existing learning-and-effectiveness diversity management paradigm (Thomas & Ely, 1996, "Harvard Business…

In business education advanced collaboration skills and media literacy are important for surviving in a globalized business where virtual communication between enterprises is part of the day-by-day business. To transform these global working situations into higher education, a learning scenario between two universities in Germany and Austria was…

This resource review focuses on "Leadership and Team Simulation: Everest V2" released by Harvard Business Publishing. The review describes the simulation's story line of a commercial team expedition climbing to the summit of Mount Everest along with the simulation's architecture and key features. Building on Wright and Gilmore's (2012)…

In the June 2010 "Harvard Business Review," Dan Ariely, a professor of psychology and behavioral economics at Duke University, wrote a column entitled "You Are What You Measure." In it, he thoughtfully prods business leaders to consider the problematic correlation between the tools for measuring progress and actual…

Writing in 1995 for the "Harvard Business Review" audience of executive managers, Harvard business professor Clayton Christensen coined the term "disruptive technologies" to describe innovations that improve a product, service, or operation in ways wholly unanticipated by leaders of existing markets. Christensen's economic theory offers a launch…

The term "globalization" is relatively new. Alfred E. Eckes, Jr. and Thomas W. Zeiler credit Theodore Levitt for coining the word in 1983 in an article in the Harvard Business Review. In a short time, other authors adopted the term. Thomas Freidman, for example, used the phrase to define the 1990s. Freidman claimed that the world had entered a new…

In 2003, Nicholas Carr published in "Harvard Business Review" his article "IT Doesn't Matter," which rekindled the debate on the strategic importance of information technology (IT). Chief Information Officers (CIOs) of community colleges are now faced with the challenge of seeking the best technology for their institutions. The…

This article examines the Harvard Business Review Online (HBRO) database (bibliographic description fields, abstracts, extracted information, full text, subject descriptors) and reports on 31 sample HBRO searches conducted in Bibliographic Retrieval Services to test differences between searching full text and searching bibliographic record. Sample…

Based on the report of the author's recent nationwide study of corporate urban programs, which appeared in the March- April issue of Harvard Business Review." (RJ)