The self-service industry is thriving in the economic downturn. It is meeting increased acceptance by librarians and the public alike, and a new wave of innovations is close behind, according to an informal survey of some leading vendors. Whether the technology creates new points of service outside of the library--like a kiosk--or enhances what patrons can do within a traditional branch--like self-check or payments--vendors agree that their services help advance the library mission and aren't just a means to downsize staff. Integrated Technology Group president and CEO Shai Robkin sees self-service as transforming many libraries. "Lots of branches are seeing over 20 percent of their circulation coming through holds, all generated and checked out by the patron."