This document is the results of the 2000 employee survey (Quality Evaluation of Service Trends) for all Howard Community College Employees. The response rate was 57% and respondents replied both by paper and electronically. Ratings for various topics and services were made on a five-point scale ranging from poor to excellent. Employees were also…

The 1999 Cuesta College Faculty and Staff Survey examined ten functional areas: (1) safety/security/campus environment; (2) technology and equipment; (3) organizational structure; (4) college policies; (5) faculty/staff evaluations; (6) planning/decision-making; (7) communications/publications; (8) library/learning resources; (9) support services;…

Purpose: The purpose of this paper is to examine the perceived progress of graduates who have been recruited by organisations and to assess their expectations and corresponding satisfaction levels. Drawing on the psychological contract and graduate development literature, the objective of the study was to compare the opinions of graduates from an…

Interviews were conducted with participants and dropouts of a male employee fitness program in order to investigate factors affecting involvement. A combination of items pertaining to reactions to the program, initial goals for joining, and social support for the program could effectively discriminate between participants and dropouts. (Author/MT)

This study aims to identify and categorize barriers to e-learning adoption and the relative impact of those barriers on learners. It contributes to the understanding of learner perceptions of barriers, the different types of barriers and their relative importance. This study used a quantitative methodology grounded in previous literature. The…

Management must maintain a continuity of communication, with particular emphasis on the importance of the individual and his/her relationships to the overall picture. (Author)

This study attempts, first of all, to establish the major dimensions of job satisfaction as perceived by office systems employees, and secondly, to examine the relationship between the characteristics of training programs and these dimensions. (CT)

This study examined the concept that extent of agreement between clerical employees and their respective supervisors on competency importance would relate to satisfactoriness and job satisfaction. Data for competency agreement, satisfactoriness, and job satisfaction were analyzed and interpreted for fifty-five clerical employees who responded to a…

This document is a practical guide that demonstrates how human resource (HR) professionals can use performance measurement to link HR to organizational strategy and business objectives, and thereby raise the profile of HR within their organization. The following are among the topics examined: (1) the strategic context of measurement (the role…

Employees with access to e-learning courses targeting computer skills were tracked during a year-long study. Employees' perceptions of peer and supervisor support, job characteristics (such as workload and autonomy), and motivation to learn were used to predict total time spent using e-learning. Results suggest the importance of motivation to…

Purpose: This research aims to examine the impact of job stress on the organizational commitment of a random, representative sample of coordinators in the Israeli educational mentoring organization PMP. Organizational commitment, including affective, continuance and normative commitment, refers to worker relations in the organization, and how…

Purpose: The purpose of this paper is to provide a critical analysis of the importance of service excellence in higher education. Design/methodology/approach: The research upon which this paper is based employed a phenomenological approach. This method was selected for its focus on respondent perceptions and experiences. Both structured and…

A task force was appointed to measure user satisfaction with library services, establish a university libraries' service excellence philosophy and policy, bring the service excellence concept to the attention of every library employee, and recommend approaches for recognizing outstanding staff service. The members of the task force--two library…

Surveyed 188 psychiatric social workers, finding overall positive level of job satisfaction. Overall job satisfaction was found to be primarily determined by position satisfaction. Major correlate of position satisfaction was professional respect received from other disciplines and not specific tasks performed. Results showed importance of…

This document is the results of the 2001 employee survey (Quality Evaluation of Service Trends) for all Howard Community College Employees. The response rate was 63%. Ratings for various topics and services were made on a five-point scale ranging from poor to excellent. Employees were also given an "unfamiliar with" category, which did…