Employee surveys before and 9 and 32 months after total quality management (TQM) implementation (n=186, 166, 118) identified three individual characteristics that collectively explained the variance in and better predicted TQM adoption: organizational commitment, trust in colleagues, and importance of higher-order needs for achievement and…

This study examines the predictive value of job demands and resources on the meaning of work and organisational commitment across three age groups; young workers (<30 years), a middle age group of workers (30-49 years) and older workers (>50 years). Data were collected from a survey conducted among university employees (N = 3,066).…

Examined the moderating effects of employee ability on the role perceptions-intrinsic satisfaction relationship. Subjects (N=89) were middle-lower managerial personnel. Results emphasize the importance of matching an individual's ability with the total work environment. Implications for the work adjustment theory, stress management and future…

The study contributes to the work values literature as well as to the knowledge base of meaning of working in Asian economies. It represents the results of an empirical study of Korean mid-level employees in diverse industries, investigating the effects of different understandings of work and non-work dimensions on job satisfaction, career…

Purpose: The purpose of this paper is to analyse whether a social exchange relationship between temporary workers and organizations is possible. The authors aim to consider whether, when training is perceived by an employee as an organizational practice that promotes his or her employability, this entails a social exchange relationship.…

Context: Small towns across the United States struggle to maintain an adequate primary care workforce. Purpose: To examine factors contributing to physician satisfaction and retention in largely rural areas in Massachusetts, a state with rural pockets and small towns. Methods: A survey mailed in 2004-2005 to primary care physicians, practicing in…

In recent years, pay satisfaction has been increasingly studied in an international context, prompting the importance of examining whether the Pay Satisfaction Questionnaire (PSQ) is invariant across countries other than the United States. This study investigated the measurement invariance across three countries, namely, the United States (N =…

Tested the impact of leader punitive behavior on employee satisfaction in 457 hospital employees. Controlling for leader reward behavior, there was no direct positive effect of leader punitive behavior, and no moderating impact of role ambiguity. Discusses the importance of considering spuriousness in leader punitive behavior research. (WAS)

Explains the balanced scorecard as a management system that provides a framework for strategic measurement which translates the vision and strategy of the organization in operational terms by four indicators: financial, process, employee and client satisfaction, and results. Also considers the importance of cultural differences in performance…

An economic model is applied to employee attitudinal variables to compare the contribution of intrinsic and extrinsic factors to job satisfaction for skilled workers and managers in an electronics manufacturing organization. Intrinsic rewards are found to increase in importance as employment level increases, suggesting different frames of…

Discusses the implementation of Total Quality Leadership (TQL) at Fox Valley Technical College (FVTC) in Wisconsin. Identifies 12 quality components of FVTC's everyday operations and management. Highlights improvements in placement rates, student retention, employee satisfaction, accountability, and costs attributable to TQL. Underscores the…

Purpose: The purpose of this paper is to determine how employees in different generational groups (or cohorts) and different career stages perceive their psychological contracts. Design/methodology/approach: A survey of 345 working adults included psychological contract obligations, incentives and importance and the cognitive responses of job…

An empirical test of the service-profit chain in a large United Kingdom retail business explored how employee attitudes and behavior can improve customer retention and, consequently, company sales performance. Data were collected from 65,000 employees and 25,000 customers from almost 100 stores. The business collected customer satisfaction for…

A study was conducted to determine (1) which actions municipal employees consider important to a city's overall public relations effort, (2) the attitudes of city employees toward public service activities, (3) the relationship between attitude and job satisfaction, and (4) ways to improve employee attitudes and, perhaps, public service…

A detailed review is presented of some of the major research on job satisfaction conducted in the past 40 years. The information is discussed in five major sections, each introduced by a series of related questions, under the following headings: national trends in job satisfaction, 1958-73; distribution of job satisfaction in the work force (by…