Background: The COVID-19 pandemic resulted in strict social distancing and lockdown measures to contain the spread of the disease. These measures significantly impacted experiential pedagogies, including service-learning. Many teachers pivoted to e-service-learning. While past literature suggests that e-service-learning is as, or even more…

Purpose: The aim of this study is to examine the relationship between the determinants of student loyalty, i.e. service quality, e-service quality and university image in open and distance learning (ODL) based on the theory of reasoned action, in more systematic approach. This study also examines university's image role as a mediator on the…

Electronic service (e-service) learning has considerable potential to promote engagement and interactions between people by liberating spatial constraints. Due to the pandemic situation, ordinary face-to-face service learning was impossible, but there was an urgent need to support adolescent English learners in communities. In accordance with the…

Mzuzu University Library provides various e-library services to postgraduate students. However, a minimal amount is known regarding the use of these e-library services by postgraduate students. This mixed methods quantitative study aimed to investigate postgraduate students' use of e-library services. The findings reveal that 95% of postgraduate…

Current higher education policies require universities to prepare students for integration into an ever-changing society where knowledge and hard skills rapidly become obsolete. Soft skills are the new alphabets of the 21st century. Service-learning is a pedagogical approach that has positive effects on soft skills development. What about its…

Background: The worldwide pandemic has shifted eService-Learning from a pedagogical innovation into a must, challenging the applicability of frameworks and principles previously developed. Purpose: The authors aim to verify whether extreme eService-Learning can be assessed within Ma and Lo's holistic outcome framework and how to ensure its…

Community-engagement in virtual classrooms comes with unique benefits and challenges. Between 2018-2021, technical writing e-service-learning students from Indiana University East (Richmond, Indiana) raised a total of $149,239 through grant writing projects. This e-service-learning project gave students real-world experiences and opportunity to…

This paper explores learners' awareness of and satisfaction with the e-services that an open university provides its learners through its Website. The paper further highlights the influence of age, gender, and education levels on learners' awareness and satisfaction levels. A case-study approach was adopted and an online survey was used to collect…

With an increasing number of courses taught asynchronously online, it is important to explore how to implement high-impact practices in this modality. Service-learning--a high impact practice--is a course-based, credit-bearing type of experiential learning. It is important to understand instructional strategies and course design for…

Despite the fact that e-service-learning has been regarded as a means to providing students with valuable real-world experiences, the pace of implementing e-service-learning into online courses has not kept up with the overall growth of online learning. Further examination into instructional strategies and supports to facilitate e-service-learning…

Due to physical proximity constraints imposed by COVID-19, extreme electronic service learning (e-service-learning)--instruction and service offered completely online--allowed for the safe continuation of service-learning experiences. Using a combination of surveys and an autoethnographic approach, this study describes findings of an…

Since the university is considered one of the most pivotal hubs for developing science and knowledge, it is expected to take e-services development more seriously in comparison with other organizations and agencies. Such a strategy helps universities deliver online services with higher quality based on users' (such as students, professors, staff)…

Purpose: In this study, we have collected the response from 200 private university lecturers in Kurdistan Region of Iraq. In order to test the hypotheses, we have proposed structural equations modeling (SEM). Design/methodology/approach: The purpose of this paper is to elaborate the direct and indirect effects of e-service quality on perceived…

In the last decade the Information Communication Technologies (ICTs) have significantly revolutionized the educational sector. With an increasing number of universities and its presence on the website, the e-service quality is becoming a vital concern toward satisfying the students who are the main stakeholder. E-service quality and e-satisfaction…

Nowadays, in the higher education sector, the quality measurement process of education-related services is assuming a crucial role to support focused and targeted improvement activities deeply centered on students' needs/necessities. These are considered crucial factors for dealing with the current academic competitive context. Therefore, the…