The purpose of this study was to explore the student experience, in a One Stop Center at a public comprehensive community college located in the Mid-Atlantic region. This study utilized an explanatory sequential mixed methods analysis to assess the perceived impact of the centralization of functions on student satisfaction. Using expectation…

A study was conducted to determine current and former students' and local employers' satisfaction with South Seattle Community College's (SSCC's) Landscape and Environmental Horticulture Department. Specifically, the study gathered data on four outcomes: that students receive an education allowing them to meet goals; that students be satisfied…

THIS IS A GUIDE FOR THE POTENTIAL RETAIL SUPERVISOR, OR ACTUAL SUPERVISOR, WHICH SUGGESTS SOUND APPROACHES TO BUILDING GOOD INTERRELATIONSHIPS BETWEEN THE SUPERVISOR AND HIS STAFF, AND BETWEEN THE RETAIL STORE AND THE CUSTOMERS. THE COURSE IS PLANNED FOR FIVE 2-HOUR SESSIONS ON (1) A PROFILE OF THE RETAIL SUPERVISOR, (2) ON-THE-JOB BEHAVIOR OF THE…

Purpose: The purpose of this paper is to investigate two areas of interest: first, to determine business student customer satisfiers that could be contributors to students' current and predicted retention in a higher educational institution (HEI) and second, to use these satisfiers to inform HEI marketing planning. Design/Methodology/Approach: The…

Communicating in English is proved to be a difficult task for local people in many local communities in Thailand including Koh Kred Community in Nonthaburi Province. This paper reveals how Koh Kred Community's vendors were assisted to enhance their communication skills in English when interacting with foreign tourists or customers. The main…

Notes that because child care is a customer-service business with many of the same requirements as any retail business, it is important that providers communicate clearly, help their customers (especially parents), and understand their needs. Offers suggestions for meeting parents' needs and making them feel like active participants in their…

Throughout the Internet, many chatbots have been deployed by various organizations to answer questions asked by customers. In recent years, we have been running cybersecurity summer camps for youth. Due to COVID-19, our in-person camp has been changed to virtual camps. As a result, we decided to develop a chatbot to reduce the number of emails,…

A survey of 111 cooperative education students in New Zealand found only 45% satisfied with their supervisors; 90% felt the placement helped with career choice; 70% wanted more help with report writing. Better methods of supervision and student assessment were devised. (SK)

The extensive literature, situated mainly in "first world" contexts, on design and evaluation of distance learning materials, emphasises the importance of student feedback. This paper begins with an account of how two groups of students responded to questions on a text they had used in an inservice professional development programme for teachers…

Purpose: While the importance of measuring customer satisfaction levels is well established, less research exists on how organizations operationalize such knowledge. The purpose of this paper is to describe an action research (AR) case study resulting in a workshop model to operationalize the concept of value. The model facilitates organizational…

Educational institutions rank second among the largest service industries in the United States with more than 9.1 million employees. Unfortunately, higher education institutions have shown a lack of orientation towards clientele service. Okaloosa-Walton Community College (OWCC), a comprehensive college enrolling approximately 16,000 students…

Peter Drucker defined marketing as "the promotion of a product or service from its inception through every step of its evolution and distribution until it reaches the satisfied customer." Inherent in this definition are the four components of marketing: pricing, product, place, and promotion. The product itself is the most important element and…

In 2001, the Pennsylvania Department of Education contracted with Western Michigan University to evaluate Pennsylvania's charter schools and charter school initiative over two years. The study used site visits, work sample review, document review, focus groups, portfolios and surveys to gather data regarding the movement's effectiveness, progress,…

This capstone examined the differences in support services provided for undergraduate versus graduate students. From the research, a centralized advising system was designed and implemented for graduate students at a public state supported university in Kentucky to help students be more satisfied with their graduate school experience and increase…

Purpose: The aim of this paper is to develop a theoretical framework and conduct an empirical study across different service sectors to investigate the inter-relationships between organizational learning culture, employee job satisfaction and their impact on customer satisfaction. It also aims to examine an individual-level variable (educational…